Payment Terms
- All credit card payments will be charged a 3% convenience fee.
- Warehouse of Fixtures –All furniture orders require payment in full unless credit is approved by the Warehouse of Fixtures, TNG Finance Department. A credit check will be required prior to terms being extended. The balance is due on delivery or will call unless prior arrangements have been made. If a product is left off the delivery or will call due to back order, or other issues the customer is entitled to withhold the value of missing products. Exceptions can be made prior to the client signing the contract.
- All special orders products require payment in full prior to placement of order. We will hold new and used furniture that has a zero balance for one month past the original delivery date without charging a storage fee. After the first month $.50 per square foot will be assessed. When dealing with both new and used systems furniture there will often be a punch list of things that need to be finished after delivery. In this case, the order total minus 10% is due after delivery. On completion of the punch list the remaining 10% is due.
Delivery Policies
- Incorrect Delivery Information—In the event that any of the delivery information provided to us is incorrect we reserve the right to either refuse to complete the delivery or assess an additional charge. This would include stairs where there are no stairs listed on the site conditions.
- Area not ready and/or Delay Orders—If the area where the product is being delivered is not ready for the delivery crew, a fee of $30 per man hour will be assessed while the crew is waiting.
- Delays – If construction delays or other causes not within Warehouse of Fixtures control force postponement of delivery and/or installation, the product will be stored until delivery or installation can be resumed and will be considered accepted by the Buyer for purpose of payment. In such an event, the Buyer shall reserve the right to withhold 10% of the purchase price (for 60 days maximum) against the completion of the contract.
Cancellation & Return Policy
- After an order has been placed for a new furniture or non-returnable product no cancellations or returns are permitted. If a product being cancelled can be restocked there will be a 20% plus freight restocking fee. Used furniture being returned must be brought back to us in the same condition as received within 5 business days of the sale.
Note: 3% credit card fee does not apply to CA,CO,CT,FL,KS,ME,MA,NY,OK and TX.