Frequently Asked Questions

Are you a locally owned company? Are you a Woman Owned Company?
Do you sell store fixtures? Are you open to the public?
What brands do you sell? Do you offer delivery?
Do you offer free delivery? Can I pick the product up?
Do you sell products outside of St. Louis? Do you deliver outside of St. Louis?
What will fit in my office? How do I clean and care for office furniture?
Does your furniture come with a warranty? Do you sell solid wood furniture?
Do you sell American made furniture? What chair is right for me and my staff?
Will your sales people come to my office? Do you buy used office furniture?

 

    • Are you a locally owned company?

Yes. Warehouse of Fixtures is owned by St. Louis residents Joanne Singer, Dan Lohman, and David Singer.

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    • Are you a Woman Owned Company?

Yes. Joanne Singer, our CFO, is 60% owner of Warehouse of Fixtures.

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    • Do you sell store fixtures?

Warehouse of Fixtures no longer buys and sells store fixtures. If you are looking for a local source, we recommend Store Supply Warehouse.

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    • Are you open to the public?

Yes. We are open to the public Monday through Friday, 9:00am to 5:00pm and Saturday from 10:00am to 2:00pm.

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    • What brands do you sell?

We sell new Global, Hon, DMI, National, Safco, Virco, Mayline, Tensco, Refurbiture, Indiana, Jofco, EcoCube, Evolve, Compile and many more.

In our used and refurbished departments we sell furniture from all of the major manufacturers: Steelcase, Knoll, Herman Miller, Haworth, Kimball Teknion, Allsteel and others.

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    • Do you offer delivery?

We do offer delivery and maintain our own uniformed professional delivery staff. When our staff is busy we use pre-screened delivery and installation companies. Because of the quality of our staff and the low prices we offer on our products, we do not offer free delivery. Delivery is calculated by the difficulty and estimated amount of time the delivery will take based on an hourly fee of $85 per hour.

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    • Do you offer free delivery?

No, because of the quality of our staff and the low prices we offer on our products we do not offer free delivery. Delivery is calculated by the difficulty and estimated amount of time the delivery will take based on an hourly fee of $85 per hour. You may pick the product up from our location at no charge, and our staff will help you load it in your vehicle free of charge.

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    • Can I pick the product up?

Our location at 2720 Market Street has 4 docks and 1 pickup truck height loading area. Our staff will help you load the items into your vehicle, however we ask for liability reasons that you bring your own equipment to secure the items to your vehicle. We schedule customer “will calls” with our operational staff, so we do not keep our clients waiting for long periods of time.

If you plan on purchasing product and picking it up the same day, please make sure you communicate that to your salesperson upfront. Keep in mind we do not stock all new items shown on our website. If it is not stocked it may be 1-4 weeks before the product arrives.

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    • Do you sell products outside of St. Louis?

Warehouse of Fixtures sells new, used, and refurbished office furniture nationwide. Although our office and showroom are in St. Louis, we serve many clients from all over the United States. We maintain relationships with other dealerships and installation companies across the country, allowing us to serve our customers wherever they are. We have sold new desks to clients in New York City to used cubicles to clients in Alabama.

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    • Do you deliver outside of St. Louis?

Warehouse of Fixtures will deliver outside of the St. Louis Metropolitan area. Depending on the size of the project and the distance from our facility, we may decide that it is more cost effective to ship the product to an installation contractor that is located in the area. Either way we will work with you to make the process as fast and easy as possible.

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    • Can you help me figure out what will fit in my office?

Warehouse of Fixtures offers space planning services. If you bring in the dimensions of your space (making note of electrical and data outlets, windows, heaters and other obstructions) we can lay the office out on our computers and place the furniture you select in the room. This will allow you to see how the furniture will fit in the room and ensure that everything is sized appropriately.

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    • How do I clean and care for office furniture?

Wood Office Furniture: Wood furniture requires a higher level of care than laminate furniture, because even with modern manufacturing techniques wood is susceptible to scratches, burns, and other damage. Today most commercial wood veneer furniture is made with lacquered tops. DO NOT USE OIL BASED CLEANERS OR POLISH as the oils are not able to permeate the lacquer and will pool on the top giving your furniture a cloudy or oily look. This is also very difficult to get off. We suggest using non-caustic cleaner such as soap and water.

Glass Tops: Many clients like to use glass tops in order to protect wood furniture. If you choose to purchase a glass top, make sure the company installing the glass top uses appropriate spacers on the desk. If no spacers are used between the desk and the glass, there is a potential that the glass will draw moisture from the wood causing checking and cracking in the veneer. This will in some cases void manufacturers’ warranties, so please consult with your salesperson before ordering a glass top. Clean the glass by using Windex and a paper towel.

Laminate Office Furniture: Laminate furniture is designed to be more durable than wood veneer. It is less susceptible to scratching, heat damage, checking and crack. However laminate does wear and scratch depending on use and abuse. We suggest cleaning laminate furniture using non-caustic cleaner such as soap and water.

Damaged Wood Furniture: If your wood furniture is scratched superficially you may use touch up markers to make the scratches less visible. If the damage is to the wood, we suggest you contact a professional touch up or refinisher to look at the desk and suggest options. If the damage is to the hardware or drawer suspensions, call the office furniture dealer who sold you the furniture. It may be under warranty.

Damaged Laminate Furniture: You may use touch up markers to make superficial scratches on laminate less visible. Unfortunately, laminate furniture is not able to be refinished so if the damage is severe the desk may not be salvageable. If the damage is to the hardware or drawer suspensions call the office furniture dealer who sold you the furniture. It may be under warranty.

Chairs: Chairs have multiple moving parts and may require periodic service (screw and bolt tightening and greasing of the mechanism) to keep them operating for the longest period of time. Warehouse of Fixtures services chairs that were sold by any dealer, although it is not always possible to fix broken chairs. The parts that have the highest rate of repair and replacement are the pneumatic cylinders and the arms. If you have a chair with a broken arm or cylinder do not throw it away. Both parts are typically available for purchase, depending on when and how the parts are broken it may be covered under warranty. Chair repairs are billed at a $35 per hour fee (1 hour minimum) and also billed for parts that are not covered by a manufacturer’s warranty.

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    • Does your furniture come with a warranty?

Warehouse of Fixtures’ new products* come with a minimum of 5 year manufacturers’ warranty. These warranties differ per manufacturer and may not cover all parts of the product. Ask a sales representative for more information on particular manufacturers’ warranties. We offer 1 year of warranty repair labor on new products* sold by Warehouse of Fixtures. After the first, year labor fees will apply.

Warehouse of Fixtures offers a 1 year warranty on used furniture sold–unless the items are marked “as is” or sold with the knowledge of existing issues.

If you have a potential warranty issue call 314-534-5900 and speak with a sales or customer service representative.

*Does not apply to closeouts or special buy furniture.

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    • Do you sell solid wood furniture?

Warehouse of Fixtures sells commercial quality office furniture. Commercial office furniture is generally manufactured with a fiber board core with either wood veneer or laminate on top and a backer on the bottom. Whether you are buying a $10,000 or a $1,000 new office set this is the case with all of the major manufacturers. Although fiber board is wood and thus claimed as being solid wood, we consider this descriptive and therefore do not claim to sell solid wood furniture.

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    • Do you sell American made furniture?

Warehouse of Fixtures sells several brands of American Made Furniture. Our brands made in North America include: National Office Furniture, Hon, Jofco, Indiana Office Furniture, 9to5 Seating, Heckman, Global Office Furniture, Lacasse , and many others.

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    • How do I know what chair is right for me and my staff?

A good ergonomic task chair is the most important piece of furniture for the physical well being of the modern worker. Chairs are a very personal things and the best way to determine the right chair for you is to sit in it. Many chairs are highly ergonomic and have lots of adjustments, so it is going to be important that the chair is adjusted for your body before judging the chair. Often times a highly adjustable chair will be better for offices purchasing chairs for their work force, because they will adjust to the different body types and work styles of their employees.

It is important to take into consideration how the chair is going to be used and how often it will be used. A typical commercial office chair is rated to 40 hours per week and 250lbs. If you are going to exceed that usage you will need to consider buying a multi-shift or heavy duty chair. Many people that spend 40 hours a week in their chairs prefer mesh back chairs that breathe.

There are many factors that go into selecting a good chair. We suggest you come to our showroom, test out multiple chairs and consult with one of our experienced sales representatives.

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    • Will your sales people come out to my office to meet with me?

We do offer onsite consultations for sales over a certain size. We can also take measurements and do floor plan and design for your space. The space planning service is provided free of charge if you choose to purchase your furniture from Warehouse of Fixtures. We ask that clients who use our design and space planning work to bid out their furniture to other vendors pay a $75 per hour design fee to compensate for the time.

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    • Do you buy used office furniture?

We do purchase used office furniture. Our business model requires that we purchase large quantities of like items (eg 50+ cubicles, 5+ matching desks, 10+ matching files, 20+ matching chairs, etc.) We calculate the value of these items based on the projected resale value, current inventory levels, time it takes to sell items and the cost of removal and storage. For sellers looking for a fast and easy way to sell large quantities of office furniture we are one of the best resources around.

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